Article 1 In these terms and conditions, the following terms are defined as follows: 1. Entrepreneur: The entrepreneur 2. Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with The Entrepreneur; 3. Distance contract: an agreement whereby, within the framework of a system organized by The Entrepreneur for the distance sale of products and/or services, up to and including the conclusion of the contract, exclusive use is made of one or more techniques for distance communication; 4. Right of withdrawal: the possibility for the Consumer to renounce the distance contract within the reflection period; 5. Day: calendar day; 6. Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time; 7. Durable data carrier: any means that enables the Consumer or Entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.

Article 2 Droogfruit.nl part of Droogfruit Company De Riet 2 ,16 9843AR KVK 50075667 VAT ID NL002221717B06

Article 3 - Applicability These general terms and conditions apply to every offer of the entrepreneur and to every distance contract concluded between entrepreneur and consumer. Before the distance contract is concluded, the text of these general conditions will be made available to the consumer. If this is not reasonably possible, before the remote agreement is concluded, it will be indicated that the general terms and conditions are available for inspection at the entrepreneur's premises and they will be sent free of charge to the consumer as soon as possible upon request. If the distance contract is concluded electronically, notwithstanding the preceding paragraph and before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that, at the consumer's request, they will be sent electronically or otherwise free of charge. In the event that specific product or service conditions apply in addition to these general conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting general conditions, the consumer can always rely on the applicable provision that is most favorable to him.

Article 4 - The offer If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images these are a true reflection of the products and / or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular: the price including taxes; any costs of delivery; the way in which the contract will be concluded and which actions are necessary for this; the method of payment, delivery and implementation of the contract; the period for acceptance of the offer, or the period within which the entrepreneur guarantees the price; the way in which the consumer, before concluding the contract, can check the information provided by him under the contract and, if desired, rectify;

Article 5 - The agreement The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and the fulfillment of the conditions thereby set. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures. The entrepreneur may - within legal frameworks - inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good grounds not to enter into the agreement, he is entitled to refuse an order or application or to attach special conditions to the implementation, while giving reasons. The entrepreneur will with the product or service to the consumer the following information, via the website www.droogfruit.nl communicate, so that the consumer in an accessible way the information below: Products return in connection with wrong delivery An email address for questions and / or complaints

Article 6 - Return and/or refusal of your order Refusal and return due to foodstuffs are not possible unless: - the content of the shipment is not in accordance with the order; - the shipment is externally damaged. Damage must be proven immediately upon receipt of the products and communicated immediately to the transport company. If the situation so requires, the entrepreneur may ask you to take photos of the products in question. These photos should be sent to the entrepreneur within 5 days of receiving the products. Return of the products in question may also be requested. If a complaint is declared founded by the entrepreneur then you will receive the amount of the damaged part back. In all other cases, the entrepreneur will not take back products that have been broken or sent and where there is no question of damage and/or wrong delivery, because the entrepreneur is dealing with food products and thus the food and commodities law. This is also the reason that the entrepreneur is not obliged to take back its products and exchange and/or refund money. If the original packaging of the shipment is no longer usable, the customer shall carefully repackage the contents of the shipment in packaging at least equivalent to the original packaging. In addition, please attach a copy of the packing slip and state the reason for return. Shipments with a value of more than € 50, - we request to send registered mail. If products are incomplete or damaged upon return, they will still be charged to you. The contribution to administration and shipping costs charged by Mailorder in some cases will not be refunded. Returns will always have to be made within 8 days of delivery. A shipment that has been opened must be carefully closed prior to return.If the customer has wrongly exercised the right of return, PostNL has the right to charge the customer. For business transactions by means of a quotation and / or product to be made (production) we do not apply a right of withdrawal, we recommend in that case a sample to assess the product. Damage or loss of products during return shipment is at the expense and risk of the customer, without prejudice to his possible claims if PostNL was carrier of the returned shipment. For return shipments we are forced to charge € 5.95 shipping costs. 

Article 7 - The price During the validity period mentioned in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates. Notwithstanding the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This link to fluctuations and the fact that any prices mentioned are target prices will be mentioned in the offer. Price increases within 3 months after the conclusion of the contract are only allowed if they are the result of statutory regulations or provisions. Price increases from 3 months after the conclusion of the agreement are only allowed if the entrepreneur has stipulated it and: a) they are the result of legal regulations or provisions; or b) the consumer is authorized to terminate the agreement from the day on which the price increase takes effect. The prices mentioned in the offer of products or services include VAT.

Article 8 - Conformity and Guarantee The Entrepreneur guarantees that the products and/or services comply with the contract, the specifications mentioned in the offer, the reasonable requirements of soundness and/or usability and the existing legal provisions and/or government regulations on the date the contract was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer under the agreement may assert against the entrepreneur. It is possible that the entrepreneur includes on its Internet site links to other Internet sites that may be interesting or informative for the visitor. Such links are purely informative. The entrepreneur is not responsible for the content of the Internet site referred to or the use that can be made of it. The information on the website is regularly supplemented and/or updated. The entrepreneur reserves the right to make any changes with immediate effect and without notice.

Article 9 - Delivery and execution The entrepreneur will take the greatest possible care when receiving and executing orders of products and when assessing applications for the provision of services. The place of delivery is the address that the consumer has made known to the company. Subject to what is stated in article 4 of these general conditions, the company will execute accepted orders expeditiously but at the latest within 7 days unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot or can only partially be executed, the consumer will be informed about this within 2 days (48 hours) after the order was placed. In that case, the consumer has the right to dissolve the agreement without costs. In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after dissolution. The risk of damage and / or loss of products rests with the entrepreneur until the time of delivery to the consumer or a previously designated and made known to the entrepreneur representative, unless otherwise expressly agreed. The Consumer is obliged to take delivery of the purchased items at the moment they are available to him or are handed over to him. If the Consumer refuses to take delivery or fails to provide information or instructions necessary for delivery, the items destined for delivery will be stored at the Consumer's risk after the Entrepreneur has notified him. In this case, the Consumer will owe all additional costs. A right of withdrawal of 14 days applies.

Article 10 - Suspension and dissolution The entrepreneur is authorized to suspend the fulfillment of the obligations or dissolve the agreement, if: a. The Consumer does not or not fully fulfill the obligations under the agreement. b. After the conclusion of the agreement the entrepreneur learns of circumstances that give good reason to fear that the Consumer will not fulfill the obligations. In case there is good reason to fear that the Consumer will only partially or improperly fulfill his obligations, suspension is only allowed to the extent justified by the shortcoming. c. When concluding the contract, the Consumer was requested to provide security for the fulfillment of his obligations under the contract and this security is not provided or is insufficient. Furthermore, the entrepreneur is authorized to dissolve the agreement (have the agreement dissolved) if circumstances arise of such a nature that fulfillment of the contract is impossible or can no longer be required by standards of reasonableness and fairness, or if other circumstances arise of such a nature that unaltered maintenance of the agreement can not reasonably be expected. If the agreement is dissolved, the claims of The entrepreneur on the consumer are due immediately. If The entrepreneur suspends the fulfillment of the obligations, he retains his claims under the law and the agreement.

Article 11 - Force majeure In case of force majeure, the entrepreneur is not obliged to fulfill its obligations to the Consumer, respectively the obligation is suspended for the duration of the force majeure. By force majeure is meant any circumstance beyond its control, which prevents the fulfillment of its obligations to the Consumer in whole or in part. These circumstances include, but are not limited to, strikes, fires, operational failures, energy failures, non-delivery or late delivery by suppliers or other third parties and the absence of any governmental permit. Force majeure also includes failures in a (telecommunications) network or connection or communication systems used and/or the unavailability of the Internet site at any time.

Article 12 - Payment Unless otherwise agreed, the amounts owed by the consumer must be paid by email or bank transfer before the processing of the order is initiated. When selling products to consumers, general terms and conditions may never stipulate an advance payment of more than 50%. When an advance payment has been stipulated, the consumer may not assert any rights regarding the execution of the order or service(s) in question before the stipulated advance payment has been made. The consumer has the duty to immediately report inaccuracies in payment data provided or mentioned to the entrepreneur. In case of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the consumer reasonable costs made known in advance.

Article 13 - Complaints procedure The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the consumer has found the defects. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. However, the aim is to have answered the complaint within 2 working days. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.

Article 14 - Disputes Contracts between the entrepreneur and the consumer to which these general conditions relate are exclusively governed by Dutch law.

Article 15 - Additional or different provisions Additional or different provisions from these general conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Back to Top

Dear customer, Delivery time is currently 1 to 2 business days!

X